Terra Nova Counseling has been serving the greater Sacramento area for over 25 years. With a variety of counseling, therapeutic and educational services, we have a vision to support families and individuals to reach their full potential by developing positive attitudes, actions and abilities. Terra Nova provides counseling, education and intervention services in several programs which include Children’s Services, Behavioral and Community Services and our Drinking Driver Programs (DDP).

The Receptionist position provides the professional and efficient managing of visitors, clients, telephone calls and messages, as well as a variety of clerical duties that support client services and the presentation of a professional office.

Please visit http://www.terranovacounseling.org for more information regarding our agency, culture and mission.

POSITION DETAILS:

This is a part-time/full time position. (8:30 am to 1:00 pm and/or 1:00 pm to 5:30 pm)

Essential Job Functions

 Promptly, accurately, professionally and courteously receive, direct and relay telephone and fax messages
 Acquaintance with use of all features of the telephone system and voice mail
 Transmit fax messages as needed
 Assist clients/staff/volunteers/visitors by announcing arrival for appointment to appropriate staff
 Provide cashiering duties as needed, including deposit of payment in safe
 While on duty, ensures the reception station is staffed 100% of the time
 Notify clients and staff members of staff absence
 Obtain postage for daily mail and deliver to mail box
 Ensure that office equipment is equipped with supplies as needed
 Coordinate the repair and maintenance of office equipment
 Ensure the all suites are secured and armed before leaving the property in the evening
 Maintain a thorough working knowledge of and adhere to agency’s policies and procedures
 Keep immediate supervisor well-informed of activities, results of efforts and problems identified/potential problems; recommends corrective actions to immediate supervisor
 Respect confidentiality in discussing client, staff, volunteer and organizational matters
 Perform routine office tasks necessary for the operation and presentation of a professional office, including ensuring tidiness of waiting room
 As needed, assist with clerical tasks to include typing, filing, proofreading, and maintenance of assigned Avatar reports and data entry to various spreadsheets
 Report to work regularly and on time
 Assist in other duties as needed and directed by Support Team Leader or any Terra Nova Director
 Complete mandated reporting according to legal guidelines
 Comply with HIPAA standards and regulations

Knowledge, Skills and Abilities
 Ability to organize, manage, and prioritize workload with direction
 Good written and verbal communication skills
 Ability to utilize multi-line phone system
 Ability to multi-task during busy situations
 Good working knowledge of Microsoft Outlook, Word and Excel
 Ability to type a minimum of 40 words per minute
 Ability to receive payments, provide receipts and process credit card transactions

REPORTING

Receptionist reports directly to the Support Staff Team Leader

MINIMUM QUALIFICATION

 Two years experience in reception for mental health system of care
 High school diploma.

PHYSICAL REQUIREMENTS

 Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another
 Grasping: Applying pressure to an object with fingers (including thumb) and palm
 Light Lifting: Raising objects under 15 pounds from a lower to a higher position or moving objects horizontally from one position to another
 Repetitive motion: Substantial movements of the wrists, hands, and/or fingers for sustained periods of time
 Sitting: Particularly for sustained periods of time
 Visual Requirement: Enough to be able to see and read PC screens
 Hearing Requirement: Enough to be able to understand what clients, peers, and supervisors are saying in normal conversation

HOW TO APPLY TO THIS POSITION

Please send your resume and cover letter stating why you are interested in the position to hr@terranovacounseling.org

COMPENSATION

This position has a base compensation of 11.00 dollars per hour.

• Location: 5750 Sunrise Blvd
• Compensation: 11.00 per hour
• This is a part-time job.
• This is at a non-profit organization.
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.