GEI Consultants is seeking a Desktop Support Technician for its new Corporate IT support center.
 

 
As a member of the support center team, the successful candidate will primarily provide technical support to users, both local and remote for desktops, laptops, OS, applications, network connectivity, & cell phones.
 

 
RESPONSIBILITIES
 

 
• Setup, installation, and configuration of Windows workstations, laptops, printers, fax machines, and peripherals, within company standards and guidelines.
 

 
• Configure and troubleshoot applications such as Outlook 2007 email clients, Excel, Word, PowerPoint, Anti-virus software, assist or train staff with Microsoft applications such as Excel, Word, PowerPoint, and Outlook 2007.
 

 
• Software installation and support of engineering specific applications, Autodesk products -Civil 3D and AutoCAD, GIS, Acrobat PDF and creation.
 

 
• Image computers, and manage images, provide advanced printing support as needed, plotting, 11 x 17 maps and imagery.
 

 
• Work independently or with other staff to troubleshoot technical and network issues over the phone, or via remote access; recommend and perform system upgrades, provide on-call, after hours support on rotation.
 

 
• Work with vendors support contacts to resolve hardware and software technical issues, work with procurement staff to purchase hardware and software.
 

 
• Setup and configuration of cell and BlackBerry devices.
 

 
REQUIREMENTS
 

 
B.S. Degree in Computer Science, at least 2 years experience in a relevant support role.
 

 
Strong analytical and problem solving skills, excellent communication skills.
 

 
Ability to multitask and to work effectively in stressful situations .
 

 
Willingness to work after hours and weekends when require, as well as ability to travel frequently to office locations around the country.
 

 
Willingness to be on call and to provide after hours support on a rotating basis.
 

 
DESIRED QUALIFICATIONS
 

 
Experience in the installation and support of Engineering specific software such as Autodesk products and GIS applications.
 

 
Advanced printing support such as plotting, maps and imagery: knowledge of windows active directory.
 

 
To apply: mail, email (preferred), or fax cover letter, resume, and a list of references to:
 

 

 

 
Recruiting Manager
 
GEI Consultants, Inc.
 
2141 Palomar Airport Road, Suite 160
 
Carlsbad, CA 92011
 
Fax: 760.929.0836
 

 

 
GEI is an Equal Opportunity Employer.
 

 
Send resume by Email: HRManager@geiconsultants.com